Effective Date: 10/15/2024
At The Ladies Arena, we strive to provide a seamless and efficient delivery experience for our valued customers. This Delivery Policy outlines the terms and conditions related to the shipping and delivery of orders placed on our website, www.theladiesarena.ca.
1. Shipping Locations
We currently offer shipping to locations within Canada. Unfortunately, we do not offer international shipping at this time.
2. Order Processing Time
Order Confirmation: Once your order is placed, you will receive an order confirmation email.
Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Time: After processing, orders will be shipped and delivered within the estimated delivery time 3-5 business days.
3. Shipping Methods and Costs
We offer various shipping options to accommodate your needs:
Standard Shipping: Estimated delivery time is 5-7 business days.
Free Shipping: We offer free standard shipping on selected products only.
Shipping costs will be calculated and displayed at checkout.
4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your order.
5. Delivery Timeframes
While we strive to meet our delivery timeframes, please note that estimated delivery times are based on average shipping times and may vary due to factors beyond our control, such as weather conditions, carrier delays, and public holidays.
6. Delivery Address
Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders delivered to incorrect addresses provided by the customer.
7. Delivery Confirmation
Upon delivery, a confirmation email will be sent to you. If you do not receive your order within the estimated delivery time, please contact our customer service team at sales@theladiesareana.com for assistance.
8. Undeliverable Packages
In the event that a package is deemed undeliverable by the carrier, it will be returned to us. We will contact you to arrange reshipment or process a refund for the order, excluding shipping charges.
9. Damaged or Lost Packages
Damaged Packages: If your order arrives damaged, please contact us immediately with photos of the damaged items and packaging. We will arrange for a replacement or refund.
Lost Packages: If your package is lost during transit, please contact us, and we will work with the carrier to resolve the issue and ensure you receive your order.
10. Contact Us
If you have any questions or concerns about our Delivery Policy, please contact us at:
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September 14, 2024
