Return & Refund Policy

Return & Refund Policy
Effective Date: 10/17/2024
At The Ladies Areana, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Return & Refund Policy outlines the steps you can take to return items and receive a refund. Please read this policy carefully to understand your rights and obligations.
1. Eligibility for Returns
Time Frame: You may return items within 15 days of the delivery date.
Condition: Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
Non-Returnable Items: Certain items, such as lingerie, swimwear, cosmetics, and final sale items, are not eligible for return due to hygiene and safety reasons.
2. Return Process
Initiating a Return: To start a return, please contact our customer service team at info@theladiesareana.com with your order number and reason for the return.
Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.
Shipping: Pack the items securely in the original packaging and include the RA number. You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or damaged item received).
3. Refund Process
Inspection: Once we receive your returned items, we will inspect them to ensure they meet the eligibility criteria.
Refund Approval: If the items are approved, we will process your refund within 10 business days. The refund will be issued to the original payment method used for the purchase.
Non-Refundable Charges: Original shipping charges are non-refundable, except in cases where the return is due to our error.
4. Exchanges
Exchange Eligibility: You may exchange items for a different size or color, subject to availability. Follow the same return process to initiate an exchange.
Processing Exchanges: Once we receive and inspect the returned item, we will send out the replacement item within 10 business days. If the requested item is not available, we will issue a refund.
5. Damaged or Defective Items
Reporting Issues: If you receive a damaged or defective item, please contact our customer service team immediately at [insert contact email] or call us at [insert phone number].
Resolution: We will arrange for the return of the damaged item and send you a replacement at no additional cost. If a replacement is not available, we will issue a full refund.
6. Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact us at:
Email: info@theladiesareana.com
Address: 543 Beam Crt Milton ON L9E 1L4, CANADA
We value your business and are committed to providing you with a positive shopping experience. Thank you for choosing The Ladies Arena for your fashion, clothing, and beauty needs.